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  • What is your exchange/return policy?

    We accept exchanges and returns for non-custom apparel up to 14 days after the original purchase (EU orders 28 days). Please view our exchange policy for further details.

  • How should I wash my jersey / shorts?

    Jerseys and shorts can be machine washed on the cold cycle and drip dried. Do not dry clean or iron, and do not use bleach or fabric conditioner. Wash dark colours separately from light colours, we will not refund items when washed together with lighter colours.

  • Do you have blank or customized jerseys?

    We have an excellent custom jersey department that can create custom jerseys for teams, events and retailers. You can find more information on the custom apparel page. We do not have inventory of blank products.

  • Can you send me a printed catalogue or some stickers?

    Just send us an email to europe-sales@primaleurope.com and we'll be happy to send you a copy of our catalogue or some stickers or both!

  • Will you sponsor me?

    Currently, Primal is not accepting applications for sponsorships. Be sure to check back in the next few months, as we hope to provide more sponsorships in the near future.

  • Can I place an item on backorder?

    Unfortunately, our ordering system cannot always maintain a completely up to date inventory of our products and sometimes items ordered may not be in stock. If this is the case, we will always contact you to let you know which item is out of stock. We cannot place out of stock items on backorder as we do not currently have a system to manage and track such orders.

  • Custom Clothing Deposits

    We will always endeavour to provide an honest and upfront custom service, hence the 50% deposit on ordering. However, any order cancelled after 72 hrs of placing order will not be due a refund on the custom order and will be required to pay the 50% deposit whether the order is cancelled or not

Shipping & Handling

Free Shipping

Free shipping offers only apply to UK shipping over £70. Order arrives in approximately 3 - 5 business days. Orders usually ship same day or next business day. 

Standard Shipping

Arrives in approximately 2-4 business days. Orders usually ship same day or next business day, if ordered after 3.00 PM GMT

Next Day Shipping

Arrives next business day. Order MUST be placed before by 3.00pm GMT for same day shipping. Not available to PO Boxes. 

International Shipping

Order arrive in approximately 5 - 17 business days. Orders usually ship same day or next business day. Not available to PO Boxes. Please be aware there may be delays due to customs clearance and the pandemic.

International Orders may be subject to additional Customs Taxes and/or Duties upon arrival.

The customer is responsible for any Customs Charges.

Exchange Policy

At Primal, we stand behind our products. We hope that you are equally satisfied with every aspect of your ordering experience. If for some reason that is not the case - whether something is too small, not exactly what you pictured or defective in any way, please return your item unused and in original condition (including all labels and tags intact) with proof of purchase. 

Mailing Your Exchange

Once we receive the original item, we will immediately send your new item along with a royal mail tracking number. In the case of a return, it may take one to two business days after the product is received to process. Refund is based on the purchase price of the product and does not include shipping and handling costs.

There are no exchanges for discontinued merchandise, final closeouts, or customized products (including event jerseys), no exceptions.

Primal Guarantee

If for any reason you are not happy with our product, we offer a 14-day Money Back Guarantee on all unworn retail apparel!

Exchange/Return Policy does not apply to worn retail apparel, custom fulfillments or custom preorders.

Customs and international Returns

The U.K. has now left the European Union, this means that we no longer charge VAT to EU customers, however we are not responsible for custom charges you may receive on receipt of goods.  If you are returning goods to us please be aware we are not able to refund you any duties you may have paid if you purchasing from the European Union.  For further information please visit - https://ec.europa.eu/taxation_customs/individuals/buying-goods-services-online-personal-use/buying-goods/returns-internet-shopping_en