At Primal, we stand behind our products. We hope that you are equally satisfied with every aspect of your ordering experience. If for some reason that is not the case - whether something is too small, not exactly what you pictured or defective in any way - please use our returns card sent which would have been sent with your parcel.
Mailing Your Exchange
Once we receive the original item, we will immediately send your new item along with a royal mail tracking number. In the case of a return, it may take one to two business days after the product is received to process. Refund is based on the purchase price of the product and does not include shipping and handling costs.
There are no exchanges for discontinued merchandise, final closeouts, or customized products (including event jerseys), no exceptions.
Primal Guarantee
If for any reason you are not happy with our product, we offer a 14-day Money Back Guarantee on all retail apparel!
Exchange/Return Policy does not apply to custom fulfillments or custom preorders.
